FAQ
Frequently asked questions
Can't find your answer? Email support@etsin.app.
How fast does my token arrive?
Most tokens arrive in-app within a few minutes of your payment being confirmed. If it takes longer, we keep your order safe and follow up until it's delivered.
How do I pay?
Payments are made by Commonwealth Bank PayID transfer. It's fast, familiar, and no card details are needed.
Where do I get my token?
Your token is delivered inside the ETSIN FLO app once your payment is verified. Open the app any time to view or copy it.
I paid but haven't received my token.
Open ETSIN FLO — your order status is always visible. If it hasn't moved for more than a few minutes, email support@etsin.app with your reference and we'll investigate immediately.
I entered the wrong meter number.
Contact support at support@etsin.app right away. If we can catch it before delivery we'll correct it; otherwise we'll help you sort it out.
I forgot to press “I’ve shared my receipt”.
No problem — reopen ETSIN FLO and tap the button. Your order is still waiting for you.
Can I use ETSIN FLO outside Naoero?
Yes. You can top up meters back home for family and friends while you're overseas.
What if I make a mistake?
Your order stays protected while we retrieve your token. Our team can help you resolve any issues — contact us anytime.