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Troubleshoot

Something isn't right?

Start with the closest match below. If nothing fits, email us — we reply every day.

I paid but my token hasn't arrived

  1. 1Open ETSIN FLO — your order status is always visible.
  2. 2If the status is still processing after a few minutes, it just means our team is verifying your payment.
  3. 3If nothing has moved for more than 15 minutes, email support@etsin.app with your reference number and we'll investigate immediately.

I entered the wrong meter number

  1. 1Email support@etsin.app straight away with the order reference and the correct meter number.
  2. 2If we catch it before the token is issued, we'll correct it before delivery.
  3. 3If the token has already been delivered, we'll work with you to sort it out.

My payment reference was rejected

  1. 1Reopen ETSIN FLO and start a fresh order — references expire after a few minutes for your safety.
  2. 2Copy both the payment reference and the receipt email address exactly as shown.
  3. 3Use Commonwealth Bank PayID to complete the transfer within the countdown timer.

I closed the app during payment

  1. 1Reopen ETSIN FLO — your order is still waiting for you.
  2. 2You'll be taken back to the exact step you were on.
  3. 3If nothing appears, start a new order and your previous reservation will be released automatically.

My token won't load into the meter

  1. 1Double-check every digit — meters are strict about input.
  2. 2If the meter shows an error, wait a moment and try again.
  3. 3Still stuck? Email support@etsin.app with the token and your meter number and we'll help.

Still stuck?

Email support@etsin.app with your order reference. We're real people and we'll get you sorted.